I know it has been a while that I write in the blog , I think it could have been months. Time is so precious and that there's a lot of things that we need to do. Today, since I'm quite free , I would like to highlight the issue of warranty by Toyota Malaysia . Last year if you bought a Toyota Camry hybrid you would be covered by a warranty of 3 years and 100,00 kilometers.The warranty includes 8 years of battery assurance by Toyota, The suggested retail price that you would have to pay would be around RM 174,600. You have to add extra RM 800 if you opted for pearl white color scheme.
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Starting this year in 2016, however , purchasers of a new Camry hybrid will get a warranty of 5 years with unlimited mileage. The price that you have to pay for the car still remains the same at RM 174,600. New purchasers will enjoys a longer duration with unlimited mileage. That is a good move by Toyota Malaysia for new buyers of Toyotas.
Unfortunately, the sad thing is that those loyal buyers of Toyota who bought the car in 2015 would have to pay extra RM 2990 or about US 750 to enjoy the additional 2 extra years of warranty. This is so unfair to the these buyers who had always supported the brand. New buyers of Toyota without paying an extra sen would be able to get the longer 5 years warranty. The lesson that could be learnt today is not to buy any Toyota when it is first introduced. It's always advisable for the potential buyers to wait and get better warranty. I don't know what is the game that Toyota Malaysia is playing. They just treat the first buyers like trash. If they want the same warranty they have to pay more.
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You know what when we bought the car new in 2015 they said that the car came with a mirror link and for some of us because of that feature we decided to zero in on the car but later we found that the mirror link does not work in Malaysia. It's as if we're being cheated by the so called trusted company. So far we have yet to get any remedy for the blunder, They did not even send us a letter to inform of the blunder. Toyota.... oh Toyota..... And now they tell us that we have to pay extra RM 2990 to get the extended warranty. That move shows that Toyota Malaysia treats their loyal customers like people with leprosy or AIDS virus.
I hope Toyota Japan would monitor the actions taken by Toyota Malaysia and give proper advice in terms of how to treat its customers the right way. Better still, we hope that Toyota headquarters in Japan would just take over the distribution of cars in Malaysia. We need to be treated with dignity.
I believe 2015 buyer enjoy better discount from Toyota.. if not mistaken the difference is around 9k compare to the 2016 buyer... that explained why 2015 buyer need to pay for the extended warranty..
ReplyDeleteDear Anonymous
ReplyDeleteI did not get that much of discount when I bought the car when it was first introduced.
I agree with DrSalleh. In fact price for 2016 should be higher but it remains the same. So in another way the new buyer also got some discount from there. So more or less is about the same for earlier buyer.
ReplyDeleteDrSalleh, same feeling i get. Loyal customers who paid more will be punished with paying more again. I think they will loose more customers. Everyone should just wait next time when industry change to 6yrs warranty. There is no discount when I bought. They should at least offer customers who paid full price, a 50% discount. They should start sending everyone a rebate.
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DeleteThat's a lesson that I learnt from UMW Toyota. Never buy a car when its is first released. You will lose a lot and they never care for you.
DeleteHi..in Aug 2016, I came across some dealer offering Rm 8,000 discount at a Toyota Roadshow held at a well known shopping mall in KL. They claimed that our govt will lift the special incentive for locally assemble hybrid vehicles in Nov 2016 and from here on, the Camry Hybrid will cost approximately Rm 250,000. The Rm 8,000 discount still includes the 5 years warranty with unlimited mileage. 2015 buyers still have to fork out Rm 2,990 just to get an extended 2 years warranty. What a load of bull....
DeleteWithout the tax break the price of Camry hybrid is around 220,000 to 230,000. There's a possibility that the govt may stop the incentive given to hybrid cars assembled in Malaysia. I dont know whether they would do it.
DeleteWithout the tax break the price of Camry hybrid is around 220,000 to 230,000. There's a possibility that the govt may stop the incentive given to hybrid cars assembled in Malaysia. I dont know whether they would do it.
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