Hi Readers
CHOCoM or Camry hybrid Owners Club Malaysia met with Toyota Malaysia on 1 of Sept. 2016 at the Shah Alam headquarters . We raised a number of related issues with them regarding Camry Hybrid
1.Extended warranty
We brought up the issue of the extended warranty and we requested that it should be free to all members including those who bought the car early. If possible we suggested that those who have paid for the warranty to be reimbursed.
The straight answer given was that they could not possibly do that because each year of the extra warranty requires a lot of capital / investment from Toyota. They quoted RM....(for each Camry per year. Quite a big sum was quoted but I could not divulge the info because the promise that I made to them )
They mentioned that the amount that they charged ( RM 2990) is in fact subsidized indirectly by the UMW Toyota. The real cost is much higher than that.
They also said that there is the extra free servicing that is worth around RM 400 given to the owner who have paid for the extended warranty.
So guys the extended warranty is a dead issue for now. Those who are still not fully satisfied can try another platform.
When I talked to the representative, they tell me they need to make profit. My argument is that if they are confident to give 5yr warranty for what is previously 3yr warranty, does that mean RM172K paid in 2015 is not worth as much in terms of quality? If quality meaning durability is absolutely better or the same, then the warranty should be given for free. If they are charging good customers of the past more money for warranty, they mean they are sure the product will fail. Therefore need to recover some cost of repairs through an insurance program. Absolutely bad marketing for past customers as resale value might drop.
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